Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at our toll-free number 877-337-8577 or send an email to email@example.com.
Who should I notify in case of an address change?
Email us at firstname.lastname@example.org or call our toll-free number 877-337-8577.
Can I have a list of all your titles with their associated ISBN numbers?
Yes, email us at email@example.com or call our toll-free number 877-337-8577 to request a current list of titles.
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
Can I view a sample of your books online?
Visit our comprehensive list of sample products.
To whom should I direct questions concerning copyrights?
You can email us at firstname.lastname@example.org or call our toll-free number 877-337-8577.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for prompt and courteous credit or a full refund. We ask only that returned products be in salable condition. Before any return, please call 877-337-8577 or send an email to email@example.com.
Important: Processed books are not returnable if processed according to your instructions.
All returns must be pre-approved to be accepted for credit.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa, MasterCard and American Express.
Will you ship orders to customers outside of the United States?
Please contact Customer Service at 877-337-8577 or firstname.lastname@example.org to discuss international shipping options.
How can I unsubscribe from your Mailing List?
Simply complete our removal form.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has thirteen characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
An ISBN can usually be located on the back cover of a book above the bar code. It looks like this (circled in red):
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information):
NB: A book’s ISBN can also be determined by visiting the respective product page on this website.
Do you offer library processing services?
All library processing is FREE on orders of $350 or more! Please visit our downloads page for a complete list of library processing services. Important: Processed books are not returnable if processed according to your instructions.
Is your product data available for download?
To what address should I mail purchase orders?
Send all correspondence to Bearport Publishing, 5357 Penn Avenue South, Minneapolis, MN, 55419.
Purchase orders should be marked to the attention of the order department.